1. What this policy covers
This policy applies to paid StartupMeu Business subscriptions, coupons, and promotional access purchased or redeemed through Wardiere Technologies. Investor accounts are planned to be free and are not billed under this policy.
2. How to cancel
You can cancel a business subscription from the billing or subscription settings in your account. If you cannot access the account, contact [email protected] from the email address on the account and include the business name and invoice or subscription reference.
We will confirm the cancellation and its effective date by email or in your billing dashboard. Keep that confirmation for your records. Deleting the app, closing a browser, or removing a payment card does not by itself cancel a subscription.
3. When cancellation takes effect
Under this policy, cancellation stops the next renewal. Your paid listing features remain available until the end of the current billing period, unless your account is suspended for another reason or applicable law requires different treatment. We do not charge a cancellation fee.
If you cancel after a renewal has already been processed, cancellation normally applies to the following billing period. To avoid another renewal charge, cancel before the renewal date displayed in your billing dashboard. The final service must display the exact deadline, time zone, and effective date clearly.
4. Coupons and promotional access
Before redeeming a coupon, we will show the discount, promotional start and end dates, eligibility, redemption limits, whether a payment method is required, and what happens when the promotion ends. If the subscription is set to renew at the standard price after the promotion, you can cancel before that renewal date to avoid the first paid charge.
Canceling during a free promotional period ends the upcoming paid renewal. Unless the promotion terms say otherwise, access to promotional features continues until the promotional end date. Promotional access does not have a cash value and is not refundable.
5. Refunds
Except where a refund is required by Indian law or described below, subscription fees are not prorated or refunded for unused time after a billing period begins. This includes a decision to stop using the listing, failure to receive investor interest, or a business not obtaining funding. StartupMeu does not promise a fundraising result.
We will review refund requests for duplicate charges, charges caused by a confirmed billing error, or charges made after a timely cancellation. We may also refund a charge where required by law or where StartupMeu decides a refund is appropriate. Approved refunds are returned to the original payment method where possible; processing time depends on the payment provider and financial institution.
To request a review, contact [email protected], include the account email, charge date, amount, and invoice or transaction reference, and briefly explain the issue. Do not send full card numbers or security codes by email.
6. Failed payments and billing errors
If a payment fails, we may retry the payment and notify you. The account dashboard will show the amount due and any grace period before paid features are restricted. Please update the payment method through the secure billing interface, not by sending card details to support.
If you believe a charge is unauthorized or incorrect, contact StartupMeu promptly at [email protected] and contact your payment provider if needed. We will investigate and correct confirmed errors.
7. Your statutory rights
This policy does not limit a cancellation, withdrawal, refund, chargeback, or other right that cannot be excluded under the laws that apply to you. Mandatory local consumer protections prevail over any inconsistent part of this policy.
Some locations require specific subscription reminders, renewal disclosures, cooling-off periods, or cancellation methods. StartupMeu must configure the checkout and subscription process for each market before accepting payments.
8. Changes to this policy
We may update this policy as billing features or legal requirements change. We will publish a new effective date and provide notice where required. A change will not remove rights that already apply to a completed billing period where prohibited by law.
9. Contact
Billing and cancellation support: [email protected]
Legal entity: Wardiere Technologies
Address: 1st Floor, NM25 - 572/g, Manalody, Malappuram, Kerala - 679329
Grievance Officer: Muhammed Shafan
Email: [email protected]